Helping customers through this difficult time as we provide safe, reliable power is our number one priority. In response to the pandemic, we temporarily suspended disconnection for non-payment earlier this spring. 

We have resumed normal billing practices, and we encourage you to contact us now for help with your account. We have several options and resources available for those facing difficulties paying their electric bills. 

Non-residential customers provided payment plans need to stay current on their payment plans or may be disconnected.

Yes, all customers who are able to pay their bills should do so by the due date.

If you are having trouble paying your bill, we have ways to help. For example, you can request more time to pay or make a payment arrangement online, no matter your circumstances.

If you find yourself unable to pay your bill, contact our customer care specialists anytime – day or night – at 1-888-221-7070.

You can also easily request more time to pay or make a payment arrangement online. We will work with customers who are impacted economically by COVID-19 by waiving late fees and providing payment plans as needed. 

As another resource, we can connect you with local assistance programs to help with energy bills and home weatherization upgrades.

Help to pay your bill

You may qualify for energy assistance from a local agency.

Use energy wisely and save with Cool Keeper

Customers in Utah with central air conditioning can sign up for Cool Keeper to be eligible for up to $30 annually.

Here are some simple ways to save energy at home:

1. Set your thermostat at 68°F for winter heating and 78°F for summer cooling. 
2. Clean or replace air filters regularly.
3. Use ENERGY STAR qualified LED bulbs.
4. Wash clothes in cold water, and clean the lint filter in the dryer with each load. 
5. Unplug electronics and chargers when not in use.

Looking for personalized ways to save? Log in to view your Home Energy Report and customize the details based on your home.

No. If you receive a call, text or email threatening to shut off your power unless you pay immediately, it’s a scam. Learn the tactics scammers use and how to avoid them.

We can help business owners who are impacted by COVID-19 get their account back on track by providing flexible payment arrangements. Call our Business Solutions team at 1-866-870-3419 to establish a new plan or renegotiate your existing plan. We have resumed normal billing practices including issuing past due notices, charging late fees and disconnecting for non-payment so it’s important you contact us to explore options.

We also encourage businesses to check with local city, county, state and Small Business Administrations for any special support these entities may be providing. Please see more resources for businesses.

Yes, you can always count on us to deliver the safest, most reliable power possible, and our preparations are focused on keeping your power on.

We are closely monitoring the evolving COVID-19 situation and taking action to support you, our communities and our employees during this time.

We have comprehensive plans for emergencies such as the pandemic we are now experiencing. Crews are at work ensuring that power interruptions are minimized during this time. Our business continuity plans are also designed to protect our employees, ensuring we can continue to deliver reliable electrical service.

Now more than ever, we are committed to your safety and service. 

Rocky Mountain Power’s comprehensive business continuity plans are designed to protect our employees, ensuring we can continue to deliver reliable electrical service. Here are just some of the measures we are taking:

• Many of our employees are teleworking from their homes.
• Our offices remain open, and we have taken extra steps to sanitize shared spaces. We are following health and safety recommendations from the Centers for Disease Control and Prevention (CDC), which include social distancing and rigorous hand washing.

Yes, our employees perform critical functions to provide the essential electric service you count on.

Employees in the field carry their ID badges and any other documentation provided by the company at all times. In most cases, they will be in company branded vehicles and wearing company safety gear.

Our employees are practicing social distancing, and we appreciate the support of the public in keeping a safe and social distance while we work to maintain critical electrical networks.

In this challenging time, we want to thank our community partners who are working to serve families and individuals in need. To assist, we're contributing $311,500 through the Rocky Mountain Power Foundation to support local food banks and other critical organizations in our service area. These organizations are facing unprecedented challenges and demand for vital services. 

Looking for ways to help? Follow the links to support these organizations' important work.

Utah Food Bank

Catholic Community Services of Utah

Community Action Services and Food Bank

Open Doors Community Services

Cache County Community Food Bank

Salvation Army

Wyoming Rescue Mission

Boys and Girls Club of Glenrock

Idaho FoodBank Warehouse

South Eastern Idaho Community Action Agency

You can help neighbors in your community who may be struggling to pay their electric bills in these ways: 

Fixed Donation: Enroll in our fixed donation program by calling toll free at 1-888-221-7070 and a dollar amount of your choice will be added to your monthly bills.

Send a Donation Check: You can also send a donation check made out to the energy assistance organization in your state and we'll match it $2 for every $1 you donate, up to the annual cap by agency:

Rocky Mountain Power
Attention: Utah Lend A Hand
PO Box 5504
Portland, OR 97208-5504

Rocky Mountain Power
Attention: Idaho Lend A Hand (South Eastern Idaho Community Action Agency OR Eastern Idaho Community Action Partnership)
PO Box 5504
Portland, OR 97208-5504

Rocky Mountain Power
Attention: Energy Share of Wyoming
PO Box 5504
Portland, OR 97208-5504

Funds collected are forwarded directly to your state program along with Rocky Mountain Power's match. Contributions are tax-deductible. Your donations are appreciated.

Make a Gift Payment: Help family members or friends by making a payment to their Rocky Mountain Power account. Make an online gift payment.