Scams target utility customers

Rocky Mountain Power is warning the public of several recent scams targeting utility customers nationwide where crooks posing as company employees try to get money and steal personal information.

The scammers may target customers via phone calls, texts, social media messages, email and by knocking on doors.

Please keep the following information in mind to protect yourself and avoid falling victim to a scam.

Tactics frequently used by scammers and how to avoid them

  • Scammers will often tell you that your service is scheduled to be interrupted in the next 30-60 minutes. Rocky Mountain Power will not contact any customer demanding immediate payment to avoid disconnection of service the same day.
  • The thieves may ask you to make a payment with a prepaid card (Green Dot, MoneyPak, etc.). Rocky Mountain Power does not ask customers to make payments by purchasing a prepaid card. You are able to choose how you would like to make your payment (see options).
  • Rocky Mountain Power will not demand immediate payment for damaged or broken electrical equipment or any other service. Be suspicious of anyone who approaches you by phone, email, text, or in person and asks for on-the-spot payment.
  • Scammers may use a sophisticated deceptive tactic that makes it appear to Caller ID systems that the call is coming from Rocky Mountain Power when it is not. 

If you are contacted in person, please ask to see the employees' ID badge. Our employees carry ID badges with their name, photo, the company logo and verification number. 

If you believe you have been contacted by a scammer, note any information – caller ID, phone numbers, addresses for making payments, etc. – and report it to us at 1-888-221-7070, your local police and the Federal Trade Commission at 877-FTC-HELP.

If you are in doubt that the caller or visitor represents Rocky Mountain Power, please call us at 1-888-221-7070 to confirm the person's identity and role with the company before proceeding with any transaction.

If you are not sure about the authenticity of a billing or other email that appears to come from us, you can log in to your account to review your statement. You can also call us anytime toll free at 1-888-221-7070.