Bill payment assistance

When times are a little tight, we have several ways to help. Bill assistance and payment plans are available to customers experiencing financial hardships. 

Need more time to pay? You can request a due date extension or other payment arrangement

Learn more about assistance programs for your state

    State energy assistance

    The federally funded Home Energy Assistance Target (HEAT) Program helps low-income households with energy costs. It is administered by the Utah Department of Workforce Services through local agencies. Get details for the agency in your area.

    Lend A Hand

    Lend A Hand, which is administered by The Salvation Army, provides energy assistance with donated funds. Households with senior and disabled family members are given priority.

    Call The Salvation Army at 801-969-0526 or toll free at 1-855-969-0526 to apply for Lend A Hand.

    To make a bigger impact for our neighbors facing financial hardships, we match every dollar you donate to Lend A Hand with $2 more, up to $120,000 annually.

    HELP bill discount

    If your income meets HEAT Assistance guidelines, you may be eligible for the Home Electric Lifeline Program (HELP) which provides a credit on your monthly Rocky Mountain Power bills. Mention this to the HEAT Assistance Office when applying for financial assistance and they can assist you in enrolling for the bill credit.

    Utah weatherization program

    The Utah Department of Workforce Services offers weatherization services at no cost to income qualifying households. For information, please call 211 or see the agency list to contact the local agency near you.

    State energy assistance

    The federally funded Low Income Energy Assistance Program (LIEAP) helps low income households with energy costs. It is administrated by the Wyoming Department of Family Services. Learn more and obtain an application for LIHEAP, or call 1-800-246-4221.

    Energy Share of Wyoming

    Energy Share of Wyoming is a nonprofit program providing energy assistance with donated funds and is administered through The Salvation Army.

    To make a bigger impact for our neighbors facing financial hardships, we match every dollar you donate to Energy Share of Wyoming with $2 more, up to $20,000 annually.

    No-cost weatherization program

    This program can decrease your electricity usage and make your home more comfortable. Customers eligible for the Low Income Energy Assistance Program (LIEAP) can enroll in this no-cost program.

    Download an application for LIEAP/weatherization or call 1-800-246-4221.

    See weatherization contacts »

    State energy assistance

    The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low income households with energy costs. It is administrated by the Idaho Department of Health and Welfare through local agencies.

    Lend A Hand

    Lend A Hand is a nonprofit program providing energy assistance with donated funds. Contact the agency for your area below:

    SouthEastern Idaho Community Action Agency
    Bannock County, Bear Lake County, Bingham County, Caribou County, Franklin County, Oneida County and Power County please call (208) 232-1114.

    Eastern Idaho Community Action Partnership
    Bonneville County, Butte County, Clark County, Fremont County, Jefferson County, Lemhi County, Madison County and Teton County please call (208) 522-5391 or toll free at 1-800-632-4813.

    To make a bigger impact for our neighbors facing financial hardships, we match every dollar you donate to Idaho Lend A Hand with $2 more, up to $14,000 annually.

    Idaho weatherization program

    Income-qualifying customers can receive free weatherization services, which may include insulation, LED light bulbs and measures that improve water heating efficiency. 

    Contact SouthEastern Idaho Community Action Agency (see coverage area above) at (208) 237-0991.

    Contact Eastern Idaho Community Action Partnership (see coverage area above) at (208) 522-5391 or 1-800-632-4813.

More resources

Medical certificate

If you or a family member is on life support or has a serious medical condition, we can help.

Help neighbors in need

Donate to help members of your community facing financial difficulties pay their energy bills. Your contributions are appreciated.