High bill help

Weather and other factors can put your home energy efficiency and your budget to the test. We understand and we have ways to help.

Flexible payment and billing options

  • Request more time to pay or set up a payment plan. No matter your circumstances, it’s easy to make payment arrangements online.
  • Enroll in Equal Pay to even out seasonal bill differences. You’ll pay the same amount each month.

Get help to pay your bill

Look for energy assistance in your area.

Tools to manage energy use

Understanding your bill

See our bill glossary for details about energy charges and more. 

What affects my electric bill?

Changes in the weather, your lifestyle and conditions in your home all play a part in determining your bill each month. Here are some common reasons your bill could be higher:

Weather conditions

  • Above-average summer heat
  • Below-average winter cold

Changes at home

  • New family member or house guest
  • Installing additional appliances
  • A change in your work schedule or habits

Electric heating & heat sources

  • Central heating with an electric furnace or heat pump
  • Zonal heating with plug-in space heaters, built-in wall heaters, in-floor heating or baseboard heaters
  • Outdoor heating with heat lamps, heat tape, water trough heaters or engine block heaters

Cooling equipment

  • Central air conditioning
  • Window and portable air conditioners   

Other electrical equipment

  • Plug-in electric or hybrid vehicles
  • Electric water heaters
  • Swimming pools, hot tubs or spas
  • Irrigation pumps
  • Equipment such as your water heater, heat pump or air conditioner is malfunctioning and needs to be repaired or replaced
  • Plasma TVs

On your bill

  • More days in your billing cycle (elapsed days)