Storms and emergencies

A severe storm, wildfire or emergency could happen at any time. Everyone’s needs are a little bit different, which is why it’s important to create a simple, step-by-step plan. 

Your plan should be tailored to meet your specific situation, such as planning for the care of elderly or disabled family members and considering the needs of pets.

No matter the situation, we strive to keep you safe and informed. Please share this information with your loved ones.

Ways to stay safe and informed

Keep contact information up to date

Assemble or restock your emergency kit

  • Water – one gallon per person per day
  • Non-perishable food (for family members and pets)
  • Battery-powered radio and extra batteries
  • Flashlight and extra batteries
  • Blankets
  • First aid kit with essential medications
  • Manual can opener
  • Solar powered cell phone charger
  • Copies of important family documents
  • Cash
  • Special items for infants, elderly or disabled family members

More ways to prepare

Stay away from downed lines

  • Never touch or go near a fallen power line, and do not touch anything on which the wire is resting.
  • Always assume a downed line is energized. Call us at 1-877-508-5088 or call 911 for help.
  • Do not touch or go near a person in contact with a downed power line. Call 911.
  • If a power line falls across your car while you are inside, stay put until help arrives. If you attempt to leave the vehicle, you could be electrocuted. If the car is on fire and you must exit, JUMP as far away as possible, with both feet together. Land with feet still together and either hop or shuffle with both feet together away from the area.

You can reach us 24/7

Before you report an outage, check your breakers or fuse box to eliminate blown fuses or tripped breakers as the cause. Look for lights on at your neighbors’ houses.

You can track and report outages in several ways:

More tips to help you during an outage

Sometimes during a storm, the service mast (see diagram) can be pulled away from a house.

If the power goes out, the service mast will need to be repaired before we can safely switch power on. Our crews can only work on company-owned equipment, so if you ever need to replace a mast, please contact a licensed electrician to make the repairs.

Learn how to reset your circuit breakers

Text your outage report

TEXT OUT TO 759677

Report your outage online

Report your outage

Call about your outage


Sign up for outage alerts

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