How to prepare for power outages
Keeping our grid strong to deliver safe, reliable power is our top priority, but power outages can still occur.
Whether they’re caused by storms, accidents, or as a safety measure, we know outages impact you—which is why we work to restore power quickly and safely.
It's important to be prepared in case of an outage and to know how to stay safe. Because you can't tell if a power line is energized by looking at it, take caution and NEVER touch or go near downed power lines.
Ways to stay safe and informed
- Prepare
- During an Outage or Storm
- After a Storm
Keep contact information up to date
If you or someone in your home has electricity-dependent medical needs, complete a Medical Certificate or use our contact form to let us know.
Review contact info
Review your contact information to make sure it’s up to date so we can reach you.
Sign up for alerts
Receive alerts by text, email or phone in the event of an outage
Use our mobile app
Text us
Text OUT to 759677 to report your outage or STAT to check status.
Assemble or restock your emergency kit
- Water – 1 gallon per person per day
- Non-perishable food (for family members and pets)
- Battery-powered radio and extra batteries
- Flashlight and extra batteries
- Blankets
- First aid kit with essential medications
- Manual can opener
- Solar-powered cell phone charger
- Copies of important family documents
- Cash
- Special items for infants, elderly or disabled family members
Prepare your family and business
If you or someone you care for relies on electric or battery-dependent medical equipment such as breathing machines, a power wheelchair or scooter, home oxygen or dialysis, it is critical that you have a plan in place for an extended power outage. Complete a Medical Certificate with your medical provider or use our contact form to let us know about your situation.
Set a point of contact
Make a family emergency plan in which each family member notifies the same friend or relative in the event of an emergency.
Unplug appliances
Protect electronics like TVs and computers with surge protectors, unplug them when the power goes out, and learn how to override your garage door opener.
Prepare your business
Develop a readiness plan that outlines how to respond if a disaster occurs during work hours.
Backup power safety
Find out more about generators and how to use them safely.
Our restoration process
Ensuring dependable service is our priority, but if the lights go out, we do everything possible to get them back on as fast as possible.
Public Safety Power Shutoff
Some areas are at an increased risk of catastrophic wildfires. As a safety precaution, electricity could be turned off in wildfire high risk areas.
Learn how to reset your circuit breakers
Report your outage online
Sign up for outage alerts
