An estimated restoration time is the amount of time we expect it will take to restore your power after an outage.
When you report an outage, we initially set estimated restoration times to about three hours from the time of the first outage report. This timeframe is based on average restoration times in our area and for our system. Once our crews arrive on the scene, we refine the estimated restoration time based on the damage and estimated time to repair.
Restoration times will occasionally show on our outage maps as "Assessing" when we are unable to provide an estimated time of restoration. This typically happens in severe weather when our crews are not able to give accurate estimated restoration times because of the extent of the damage and number of repairs required.
In big storms, we have additional crews ready from other locations to help restore power.
You can track restoration progress in several ways: