Cool Keeper

Cool Keeper is available to Utah Rocky Mountain Power residential and business customers along the Wasatch Front with electric central air conditioning.

• If you rent your property, please download and complete the owner/property manager's acknowledgement form.
• To verify program eligibility and to sign up for the program, call 1-800-357-9214.
  

The eligibile area is within the following geographic boundaries:

• West - East side of the Oquirrh mountain range and Tooele
• East - West side of the Wasatch mountain range
• South - Elberta, Utah north (including Elberta)
• North - Pleasant View, Utah south (including Pleasant View)

Eligible cooling equipment

To participate, your home must have an eligible cooling system: 

• Most central air conditioners 
• Most heat pumps 

Cooling equipment that is not eligible:

• Window air conditioners
• Evaporative/swamp coolers
• Mini-split systems

Participants receive a monthly credit each year, even if there aren't any Cool Keeper events. The thank-you credit is provided on your Rocky Mountain Power bill during May through September billing cycles. Partial credit is applied when enrollment begins after the start of the cooling season (May 1). Participants who enroll after October 1 will receive the full credit in the following year.

The Cool Keeper device is small and it attaches to either the exterior of your house or to the outside of the A/C unit. 

The Cool Keeper device measures only 5.95" x 9.25" x 3.23".

Rocky Mountain Power may activate Cool Keeper events at anytime according to the following criteria:

• Dispatch period: May 1 through September 30
• Available dispatch hours: 2 p.m. to 9 p.m.
• Maximum dispatch hours: 100 hours per year
• Dispatch days: Monday through Friday, excluding holidays
• Dispatch duration: Events will be limited to four hours per day

Over the last five years, the estimated average event time is 10.5 minutes. The estimated average season total is 5.5 hours.

In the event of a system emergency, Rocky Mountain Power may, at its discretion, expand the dispatch criteria beyond the parameters listed.

The air conditioning fan continues to circulate the cool air in your home. Most customers don't notice the typical temperature change of approximately 1 to 4 degrees. More than 100,000 customers are currently participating in the program, and 98% of Cool Keeper participants are satisfied with the program.

When we temporarily cycle off your air conditioner during a Cool Keeper event, we ensure this off-period lasts at least 5 minutes. This matters because turning the system on and off too quickly (known as “short cycling”) can cause unnecessary wear and tear on the compressor, the part that acts as the pump for your air conditioner. By aligning with your thermostat’s normal timing patterns, we avoid short cycling to maintain your cooling system's performance.

Events can happen at any time. If you would like to make sure the Cool Keeper program isn’t activated at your home for a specific date, please call us at 1-800-357-9214 and you can “opt-out” for the day.  Please call at least one hour before your event to opt-out. 

Participants in the program may opt-out twice each summer season. Please note, if you opt-out more than twice, you will be unenrolled and will not receive future bill credits.

While more than 98% of program participants are satisfied, if you become dissatisfied, you can ask to leave the program at no cost. However, you will no longer be eligible to receive the annual $30 bill credit. 

If you choose to re-enroll in the program; you can do that at any time. After two un-enrollments you may no longer be able to receive the annual $30 bill credit.