SALT LAKE CITY — With many Rocky Mountain Power customers experiencing difficulties paying bills in the wake of the economic downturn caused by COVID-19, the company is extending its suspension of late fees and service disconnections to customers who set up payment plans and stay on track. Customer care representatives can also connect customers with energy assistance programs and other payment arrangements. The company also matches donations to the energy assistance programs 2-to-1 for those looking to help others in the community.
While regular billing cycles and disconnections for nonpayment have resumed, Rocky Mountain Power will continue an ongoing customer outreach campaign to inform customers about expanded, flexible payment plan options and energy assistance. Outreach methods include the following:
Rocky Mountain Power encourages customers to speak with a Rocky Mountain Power customer care representative who can help provide peace of mind and assistance. Helping customers through this difficult time as we provide safe, reliable power is our number one priority.
Customers can visit www.rockymountainpower.net/billhelp or call us toll free at 1-888-221-7070. Customer care representatives are always available and ready to help.
As a reminder, scammers are actively targeting energy customers in our region. If you receive a call, text or email threatening to shut off your power unless you pay immediately, it’s a scam. Stay aware and be safe.