Rocky Mountain Power extends help for customers behind on bills

June 23, 2020

SALT LAKE CITY — With many Rocky Mountain Power customers experiencing difficulties paying bills in the wake of the COVID-19 emergency and the associated economic downturn, the company is encouraging customers to speak with a Rocky Mountain Power customer care representative who can help provide assistance and peace of mind.

Rocky Mountain Power understands the uncertainty many of our customers are facing and temporarily suspended disconnection for non-payment earlier this spring. The company will resume normal billing practices in July. The company has several important resources available for those facing difficulty paying electric bills, including setting up a flexible payment plan, connecting with services offering financial assistance, and evaluating energy usage for insights on reducing costs.

When speaking with a customer care representative, customers can request to have their current late fees waived while setting up a payment plan tailored to their circumstances. Customers can also enroll in Equal Pay to even out seasonal bill differences. It’s easy to make payment arrangements online, too.

Customer care representatives can help connect customers with energy assistance programs through state and non-profit programs like Lend-a-Hand and Energy Share of Wyoming to help pay bills. To make a bigger impact for our neighbors facing financial hardships, Rocky Mountain Power matches contributions to these programs 2-to-1 for those wanting to help others in the community.

Helping customers through this difficult time as we provide safe, reliable power is our number one priority.

Beware of scammers attempting to take advantage of customers. 

Customers can visit or call us at 1-888-221-7070. Customer care representatives are always available and ready to help.