Rocky Mountain Power is warning customers about phone scams

SALT LAKE CITY —  Rocky Mountain Power is reminding customers to be vigilant about fraudulent communication from scammers posing as utility representatives.

Customers can protect themselves from these types of schemes by being aware of the following facts:

  • Scammers will often tell you that your service is scheduled to be interrupted in the next 30-60 minutes.

Fact: Rocky Mountain Power will not contact any customer demanding immediate payment to avoid disconnection of service the same day.

  • Fraudsters may ask you to purchase a prepaid card and tell them the card information over the phone.

Fact: Rocky Mountain Power does not ask customers to make payments by purchasing a prepaid card. Customers can always choose how you would like to make your payment.

  • Be suspicious of anyone who approaches you by phone, email, text, or in person and demanding on-the-spot payment.

Fact: Rocky Mountain Power will not demand immediate payment for damaged or broken electrical equipment or any other service.

  • If you receive one of these calls, ask the caller to state your account number and compare it with the number listed on your bill.

Fact: Rocky Mountain Power customer service employees will always have your account number.

Scammers may use a sophisticated deceptive tactic that makes it appear to caller ID systems that the call is coming from Rocky Mountain Power when it is not. Hang up and call Customer Service directly.

Remember, if you still have concerns about the legitimacy of a call, you can always call back at our published customer service number, 1-888-221-7070. Rocky Mountain Power is asking customers to report any scam calls received, including the phone number the person is calling from and any information that may help to track down the fraudsters.