Reading Your Residential Bill

Review different sections of your Rocky Mountain Power bill below for information about common charges, terms and other details. (This is a sample bill, actual details will vary.)

1  Customer service number – You can reach us 24 hours a day, seven days a week.

2  Your Rocky Mountain Power account number

3  Balance – Your current bill is the sum of your electricity charges and optional charges.

4  Energy use comparison chart – You can see how your electricity use compares month to month along with average daily temperature and cost per day.

  Service dates – Dates and number of days included in the billing period.

6  Amount – Current meter read, less prior meter read, equals the total kilowatt-hours consumed for the billing period.

7  Information and special offers

8  Current monthly charges – A few charges and terms are defined below.

Single Phase Service

A service consisting of two “hot" wires and a neutral. Most residential services are set up with single phase service (120/240 volts).

Kilowatt-hours (kwh)

A measure of energy that is equal to the amount of work done by 1,000 watts for one hour. Customers are charged for electricity in cents per kilowatt-hour.

Customer Efficiency Services

Provides funds for energy efficiency services and programs, which are offered to customers to help them lower their energy usage.

9  Detachable portion of bill – Mail this stub with your payment in the envelope provided. It shows your payment due date, the amount you owe and provides a place to indicate the amount you paid. When mailing, please ensure our address shows through the return window.

Customer Service

Customer Service

Customer service
1-888-221-7070

Report a power outage
1-877-508-5088

Report a streetlight outage