Reliability & Power Quality

Utility worker

You can count on Rocky Mountain Power to deliver safe, reliable electricity and excellent customer service. We provide 99.98 percent service reliability to customers — and we are always working to improve.

Our efforts are focused on better, smarter, more efficient ways to bring you the service you expect and keep costs down.

Investing in our system

We’re making important investments in our system to ensure our customers and communities have the reliable electricity they need to prosper.  

Here are just a few of our projects:

Utah
Rocky Mountain Power plans to rebuild a transmission line from South Jordan to Draper to improve service reliability in this growing area of Salt Lake County now and for the future. 

Idaho
To provide safe, reliable and efficient power to customers in southeastern Idaho, Rocky Mountain Power will perform a multi-stage upgrade to the electrical system near Firth, Idaho to Rexburg Idaho.

Leveraging technology

Our engineers have developed and implemented state-of-the-art computer software and other system performance tools so we can:

  • Better investigate outages to prevent them from happening again.
  • Quickly identify and correct potential reliability problem areas.
  • Gain additional capacity from our existing transmission facilities, using them efficiently to get power where it’s needed.

We’ve also installed automatic vehicle locators in service trucks and snowcats to help us pinpoint the location of line crews and personnel. These devices enhance safety for company workers and save on fuel and costs.

What you can do

Due to a number of factors inside and outside your home, the voltage of your electric service can vary slightly. Most of the time you won't even notice these voltage variations, but modern sophisticated electronic equipment can be very sensitive to even small, split-second electricity fluctuations. Learn more about power quality & equipment protection »

Customer Service

Customer Service

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1-888-221-7070

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Report a power outage
1-877-508-5088

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