Storm & Emergency Preparedness

A severe storm, natural disaster or emergency can happen at any time. Be ready.

Safety and preparedness infographic

Be safe and prepared

To keep your family and home safe, do a regular checkup on all things electrical. Refresh your emergency kit and review your plan at the same time.

PDF Safety & Preparedness Infographic

Assemble an emergency supply kit

Your kit should include the following items:

Emergency/outage kit
  • Water – one gallon per person per day
  • Non-perishable food
  • Battery-powered radio and extra batteries
  • Flashlight and extra batteries
  • Blankets
  • First aid kit
  • Wrench or pliers to turn off utilities
  • Manual can opener
  • Medications
  • Copies of important family documents

Have cash on hand and keep your vehicle's gas tank at least half full.

Learn how to override your electric garage door opener.

Review safety rules for portable generators, if you own one.

Stay connected

Download our free mobile app to report an outage and check restoration status.
App Store
Google Play

Make sure your cell phone number is listed on your account with us (log in to check). This will speed service, enabling you to quickly report a power outage and get updates.

Learn ways to make your cell phone last longer in case you aren't able to charge it.

Make a family emergency plan

Consider a plan in which each family member calls, emails or texts the same out-of-state friend or relative in the event of an emergency. See sample plan (PDF)

Build and maintain contact lists and social networks. This way, you can stay informed and communicate with your friends and family.

Businesses, develop a readiness plan

The plan should outline how you and your employees respond if a disaster occurs during work hours. As part of your plan, mark the location of your electrical supply panels and note how to turn off power.

Customer Service

Customer Service

Customer service
1-888-221-7070

Start service

Report a power outage
1-877-508-5088

Report a streetlight outage