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If you need help with online bill payment or your Web account, please call 1-800-538-4228.
Need help managing your electric expenses?
We offer special services, bill assistance and time payment plans for customers experiencing financial hardships. For questions
about payment plan eligibility or if you are experiencing difficulty making payments, please call us toll free at 1-888-221-7070.
We also work with local nonprofit agencies that help customers in need pay their electricity bills. To qualify for financial
assistance, please call the agency in your area:
Idaho
- Lend A Hand c/o Eastern Idaho Community Action Partnership (Idaho Falls area)
- For general energy assistance questions, (208) 522-5391
- For weatherization services, (208) 523-5466
- Lend A Hand c/o SouthEastern Idaho Community Action Agency (Pocatello area)
- For general energy assistance questions, (208) 233-7348
- For weatherization services, (208) 237-0991
Income-qualifying customers can receive free weatherization services, which may include insulation, refrigerator replacements,
compact fluorescent light bulbs and measures that improve water heating efficiency.
To donate, request an energy assistance envelope
or call one of the Idaho agencies above.
Utah
- HEAT Assistance program
– If your income meets HEAT Assistance guidelines, you may be eligible for a credit on your Rocky Mountain Power bill. Mention
this to the HEAT Assistance Office when applying for financial assistance and they can assist you in enrolling for the bill
credit.
- Lend A Hand – Due to funding limitations, households with senior and disabled family members are given priority. The program
is administered by the American Red Cross. For details call 1-800-328-9272 or (801) 323-7000. To donate, request an
energy assistance donation envelope or call the Red Cross.
- Utah Weatherization Program – The Utah Department of Community & Culture offers weatherization services at no cost to income
qualifying households. For information, please call 1-877-488-3233.
Wyoming
- Energy Share of Wyoming, 1-877-461-5719
- No-cost weatherization program – This program can decrease your electricity usage and make your home more comfortable. Customers
eligible for the Low Income Energy Assistance Program (LIEAP) can enroll in this no-cost program.
Federal energy assistance
Please visit the
U.S. Department of Health and Human Services
for information.
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