We have two convenient ways for you to pay your bill online at no cost – our online payment program and one-time online payment. Below are some answers to questions about these options. You can also e-mail us or call 1-800-538-4228 for help.

Questions and answers for both online payment options
Questions and answers for the online payment program


Questions and answers for both online payment options

Q. What are the differences between the two online options?
The table below highlights the available features for our online options:

*Many online payment program customers choose to help the environment by not receiving a paper bill. If you’d like a paper bill, please call us at 1-800-538-4228.

Q. What forms of payment are accepted?
A. You can pay your bill by using your checking or savings account.

Q. Do you accept credit or debit cards?
A. Currently, credit and debit cards are not accepted for online payments. However, you can make credit or debit card payments by phone for a fee. Toll-free numbers and fees vary:

Q. When will my payment be processed?
Your payment is processed within 48-72 hours from the day you pay your bill.

Q: Will I receive confirmation of my payment?
A. After you make a payment, a screen showing a payment reference number will appear. We recommend that you print a copy of this confirmation screen for your records. In addition, a separate e-mail will be sent to confirm your payment with the online payment program.

Q. How do I participate?
A. For both options, you need to login to our Web site or register a new Web account if you’ve never logged in to our site before. Once you register, you will need to click on “Online payment program” or “One-time online payment” under the “Pay your bill” section of the Account Overview page.

Q. What if I am currently enrolled in your automatic monthly payment program?
A. Our automatic monthly payment program and our online payment options are not compatible with each other. If you are currently enrolled in our automatic monthly payment program and would like to use an online option, please cancel your participation in automatic monthly payment by completing the online form. You can also call us for help.

Q. How secure is online payment?
A. Our online payment options use state-of-the-art security, including secure socket layer (SSL) encryption and password protection to ensure the security of your transactions and personal information.

Q. What browser version do I need to have?
A. These options require a minimum of Internet Explorer® version 6 or higher, Firefox version 2.1.14 or higher or Safari version 3.0 or higher. These versions support the features necessary to ensure a secure transaction.

Download them below:
Internet Explorer ® v 7
Firefox v 3.0
Safari v 3.1.2

Q. What if the padlock symbol is not displayed in the Microsoft® Internet Explorer® status bar?
A. Some versions of Microsoft® Internet Explorer® may not display the padlock symbol in the status bar. This is a known defect in Microsoft® Internet Explorer® versions 3.0, 3.01, 3.02, 4.0, 4.01, 5.x and may occur if the browser does not recognize a secure protocol or if you are viewing a secure Web page inside a frame.
To check the version number of Microsoft® Internet Explorer®:
1. Select Help in the menu at the top of your browser toolbar.
2. Select About Internet Explorer.

Although the padlock indicator does not appear on the status bar, Microsoft® states on the Microsoft® Product Support Services page that the connection is still secure.
To configure your browser to prompt you each time you enter or leave a secure Web page:
1. Select View or Tools from the toolbar.
2. Select Internet Options.
3. Select the Advanced tab.
4. Scroll down to the Security section.
5. Check the box to "warn if changing between secure and not secure mode."

Q. What if the padlock symbol disappears?
A. In some versions of Internet Explorer®, the padlock symbol may disappear. If you are using an earlier version of Internet Explorer®, this problem may be resolved by upgrading to Internet Explorer® 7.

Please Note: Depending on the speed of your connection, this may take a few hours to download. Microsoft, Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Questions and answers for the online payment program

Q: How will I receive my bills?
A: If you choose not to receive a paper bill when you enroll, we will automatically notify you each month via e-mail when your bill is ready to view and pay. If your payment is late, you will receive past due notices in the mail as well as on the Web.

Q: What if I don’t receive my e-mail notification?
A: If you don’t receive your e-mail notification, chances are your e-mail was returned to us for some reason. Most often it is because the e-mail address we have on file is incorrect or outdated. Please login to pay your bill online and verify that your e-mail address is correct by clicking on “Edit profile” under the “Your profile” section of the Account Overview page. Other reasons could be that your e-mail account has reached its limit or your Internet Service Provider has timed out.

Q: How far in advance do I have to schedule my payment?
A: You can pay your bill anytime. However, we recommend that you make your payment by the due date since it could take up to 72 hours to post to your account. (You can also use the automatic payment feature, which will draft your payment automatically on the due date.)

Q: Is my payment updated in real-time?
A: Yes, when you make a payment, the online payment system is updated instantly with your payment status on the payment activity page. However, the actual image of your bill does not reflect this status until the next bill becomes available.

Q: Can I print a copy of my bill?
A: Yes. Simply use the print button directly above your bill to ensure the bill prints correctly. You may also download your bill in PDF format.

Q: How do I cancel my participation in the online payment program?
A: You can cancel online, call us at 1-800-538-4228 or send us an e-mail.