Let's work together to find out what is causing your high bill.

If your bill seems higher than normal, there are some common reasons. A general rule of thumb to follow is look for any changes in living habits. Changes that may seem small, could actually add up on your energy bill. Have you had visitors? Family illness? A new roommate or a new baby? Any changes to your electrical equipment?

First, we need to review the two bills you have to compare. Some important areas of this bill are:

1.  Elapsed days - Tells you how many days we are billing you for. Sometimes the number of days can change from month to month. If your bill is higher than normal, it might just be because we billed for more days in this billing period.

2.  Amount used this month - You are billed by the number of kilowatt-hours you use. If your elapsed days haven't changed, and your kilowatt hours are significantly different, you may have something going on in your house that changed the energy consumption.

3.  Your balance with us - If your elapsed days are the same and your energy usage is the same, check your balance due. You may have a past due amount showing on your bill. If you already sent a check we may have missed each other in the mail, but the past due is still showing on your bill.

If you have considered all of the above information and still have questions about your high bill, please call us at 1-888-221-7070 and one of our customer service employees will be happy to take a further look at your account.